Technology-based Intake and Services System

QWE Practice Guideline: 131 – Research, design, implement, and simplify organizational processes using assistive technology

Target group: Organizations supporting and/or employing individuals with disabilities

Practice Description

A single intake system was developed with assistive technology to improve intake and connection to services needed by employees

Resources Needed

Subject matter experts/trainers

  • Staff and/or consultant to research technology options, train, and implement chosen system


  • Hardware and software to run new system

Labor hours

  • Time for staff to train on new system and manage it

Implementation Process


  • Discern intake processes and features a new system needs to be able to assist with employee intake and management
  • Research technology options
    • Website
      • Communicate with potential and current employees
    • Human resources system
      • Automate processes and increase options for employees
  • Purchase and implement chosen systems
    • Develop and launch website
    • Transfer over appropriate data from old HR system to new system
  • Train staff on use and management of system
  • Train staff on options available to them and ways to request support
  • Monitor traffic to website and analyze use
    • Consider what needs improvement
  • Assess use and usefulness of HR system
    • Any additional features needed
    • Any features not needed


  • SOPs
    • Policies and procedures for use and maintenance of website and HR system
      • Who has access and can approve changes
      • Marketing guidelines for branding and messaging
  • Training
    • Policies and procedures for initial training and regular training to keep staff updated on use of the website and HR system


  • Assistive technology updates for both the website and HR system have increased intake and service provision for over 150 individuals

NPA: Bobby Dodd Institute, Inc.
Location: Atlanta, GA
Date Submitted: 2020