Supervisory Skills Training
QWE Practice Guideline: 161 Develop skills of supervisors and management staff
Target group: All organizations that employ persons with disabilities
Effective Supervisory Skills is a two-day training for current and prospective supervisors. This training encompasses all aspects of supervision including but not limited to: understanding people, staff needs, recognizing staff, motivational strategies, dealing with subordinates as people, dealing with superiors as people, cultural awareness, and how supervisors affect the work environment.
Subject matter experts/trainers
- Curriculum Developer
- Trainer – staff or consultant
- Utilized grant from Department of Labor.
- QWE Grant funding up to $7500 is applicable to this practice.
Two-day training curriculum consists of seven modules. Each module is organized and presented in a binder that class participants keep. The seven modules that are covered over two days are:
- Introduction and Welcome
- Linking Elements Model and Leadership: traits, style, approach, problem solving, decision making, delegating, style limitations
- Communication: attire, general communication, barriers, body language, speaking skills, feedback, misunderstanding, listening, professionalism
- Quality of Work Life: understanding people, staff needs, how supervisors affect the work environment, knowing your staff and their skills, problems of emotions, one-minute manager, dealing with people
- Direction: rules, policy, giving instructions and orders, ABC's of getting things done, building cooperation
- Technical Competence: personal relationship, verbal instruction, on the job training, experience
- Prepared key staff members for promotional opportunities.
- Equipped current staff with essential tools to be effective in their role as supervisors working with employees with disabilities.
- Increased quality of relationships between supervisors and employees with disabilities.
- Resulted in an increase in quality of evaluations and performance agreements.
- Resulted in higher quality of hiring procedures.
NPA: Access: Supports for Living Location: Middletown, NY Date Submitted: 2011 Website: accesssupports.org
Resources: Quality Work Environment Workbook