In-House Mail Management Professional

QWE Practice Guideline: 223 – Provide employee training and development opportunities that assist the individual in attaining the skills needed to advance both within and outside of the company

Target group: Any individual with mail room experience looking to gain management skills and training in the in-house mail management profession.

Practice Summary

The Certified Mail Manager certification from In-Plant Printing and Mailing Association is recognized as the standard of proficiency for the in-house mail management profession. This certification encourages professional growth and the attainment of technical and managerial knowledge.

Practice Implementation

  • Review the certification website and ensure the certification objectives meet your needs
  • Review the application process and download all required documentation at least 30 days in advance of submitting your application
  • Review the eligibility requirements and ensure your documentation proves the following
    • Minimum of 5 years of mail management experience
    • Pledge to adhere to Certified Mail Manager Code of Ethics
    • Three letters of recommendation
  • Submit your application to the IPMA headquarters and include all required documentation, including the appropriate registration fee
  • Once your application is approved, you will complete an examination
    • The examination can be completed online during IPMA’s annual conference or at a testing facility
    • IPMA will send you identification and admission documents that are required to enter the exam


  • By enhancing their skill set and obtaining a certification, individuals increase the number of job opportunities they can access. This can also improve their confidence and willingness to pursue more in their career.
  • For the organization, an increase in staff knowledge, skills, and abilities can support obtaining new contracts and expanding on current contract services. An increase in staff morale should also occur.

NPA: In-Plant Printing and Mailing Association
Location: Kearney, MO
Date Submitted: 2022

Resources: Quality Work Environment Workbook