Cleantelligent Janitorial System

QWE Practice Guideline: 132 Progressive – Utilize specialized tools and techniques, with related training and supports, that assist an employee with a disability

Target group: Any organization employing and/or supporting individuals with disabilities

Practice Description

Implemented a web-based tool for tracking and monitoring janitorial contract operations.

Resources Needed

Subject matter experts/trainers

  • Staff or consultant with knowledge of the janitorial software


  • Software, cell phones, and scanners

Labor hours

  • Time for staff to be trained on the janitorial software



  • Reviewed several types of janitorial software to assess which one fit the organizations needs best and decided on CleanTelligent
  • The organizations janitorial needs and processes were shared with the CleanTelligent software company so the software could be customized
  • CleanTelligent can be customized to address
    • Inspections
    • Work orders
    • Job scheduling
    • Mobile surveys
    • Inventory management
    • Reports and business intelligence
  • Scanners and cell phones were purchased, so the software could be loaded and set up for staff use
  • Training was scheduled for all staff to learn how to use the software and equipment
  • Management was also trained on how to run reports and analyze data


  • SOPs
    • Policies and procedures for the use and management of the software program
  • Training
    • Training materials and tracking


  • Increase in productivity
  • Increase in quality control
  • Increased customer service management

NPA: Goodwill Industries of Middle Georgia and the CSRA
Location: Macon, GA
Date Submitted: 2012