Leading by example


| By Tatiana Peralta |

Rocky Mintz is an innovative and compassionate leader in his North Carolina community. Not only is he in charge of tracking grounds maintenance equipment on Fort Bragg, one of the largest military installations in the world, but he also leads a group of highly skilled professionals with disabilities that are employed through the U.S. AbilityOne® Program on base.

Rocky's civilian job as a Machinery Maintenance Mechanic through ServiceSource, a member nonprofit agency within the SourceAmerica® network, has a direct connection to his past as a member of the U.S. Army. He enjoys the challenges that come with the job, but most importantly he values and recognizes the talent of the individuals he works with on a daily basis.

Challenging misconceptions

When Rocky applied for a job with ServiceSource, he didn't realize he would be working with a team of people with disabilities. Rocky thought he would need a special skillset to do the job right but rose to the challenge.

Very quickly, Rocky realized that these professionals are not fragile or delicate. In fact, he came to discover that they are always ready to roll up their sleeves and work hard. “Working with individuals with disabilities is no different than working with people without disabilities," said Mintz. "Once I was able to understand their processes and challenges, their disability was not a big deal."

Problem solving at work

At heart, Rocky is a problem solver. When he first joined the ServiceSource team, most of the equipment on base needed to be updated or upgraded to be fully functional. This was a challenge to not only Rocky, but to the more than 40 other employees who work within the organization’s Fort Bragg contract. One of the first things Rocky noticed was how frustrated his employees were when they came in to pick up and drop off equipment.

He used his problem-solving skills to identify the new equipment they would need and the best way to track it. The innovative process Rocky put in place helps keep the operation running like a well-oiled machine, resulting in a significant decrease in damaged and missing equipment. Rocky believes that the most important part of his job is to ensure that employees have the tools they need to their job. "If they are happy, so am I," said Mintz.

Making a difference in his community

Outside of work, Rocky is passionate about computer modeling and 3D printing. When the COVID-19 pandemic hit the U.S., Rocky sprung into action by using his 3D printer to produce PPE for the community.

Working collaboratively with a friend, Rocky put his 3D printer to work making face shields and masks for health care workers in Raleigh, North Carolina. Once the demand for face shields leveled off, they pivoted into making ear savers for those on the front lines wearing masks for long periods of time.

Whether Rocky is working with the team at Fort Bragg or finding new ways to use his 3D printer to help others, he always leads by example. ServiceSource is thrilled to have his leadership to help run their Fort Bragg contract.

The U.S. AbilityOne Program is one of the largest sources of employment in the United States for people who are blind or have significant disabilities. To learn more about SourceAmerica and its network of over 700 nonprofit agencies please contact customerservice@sourceamerica.org.