FAQs

This conference is intended for mid-level and senior leadership at NPAs within our network.

Watch Conveniently When You Want to Watch!
All registrants will be able to access all the content on-demand for 90 days after the event. 
So, if you miss a live session, you can watch it later!

Registration is now open. Deadline is May 3. Register Now

Early bird registration is $75 per person and closes March 25, 2021

Regular registration is $100 per person and is available until May 3, 2021.
 

Due to the nature of the event, registration transfers will be processed until May 3, 2021. 

You will need to click the Already Registered? link which can be found on the Registration page or by clicking the link in your confirmation email. Enter your email and confirmation number, then click Modify or Cancel Registration on the Confirmation page.

Registrations are no longer permitted after May 3, 2021.

This conference is a single sign-on experience, and each registrant receives his/her unique login, including individuals who are registered as part of a team. Each registration allows one user to navigate through the platform. Login information will come from TRConference@SourceAmerica.org.

Due to the heavily discounted single registration rate, we are not offering a group discount.

Yes, an attendee can register a group. The total for the individuals will appear on the registration summary page, along with the registration items chosen for each individual. Even if an attendee is registered within a group, each individual will receive a confirmation email with their confirmation number. If an individual does not receive their confirmation email in their inbox they are encouraged to check their spam/junk mail folder. The confirmation email will come from TRConference@SourceAmerica.org.

No refunds will be processed for this event.

Attendee information is not automatically shared with other attendees. However, when you chat within the virtual platform, other attendees can view your profile which includes basic information that you provided during registration.

SourceAmerica is committed to making the conference accessible to all, both attending and presenting. We strive to meet all AA standards of the W3C’s Web Content Accessibility Guidelines (WCAG) 2.1. In areas that these standards are not able to be met, we maintain a single A standard.

All presentations, both recorded and live, will be captioned.

Please email TRConference@sourceamerica.org for additional support in participating in the conference.
 

SourceAmerica has implemented a Virtual Event Code of Conduct to define unacceptable behavior during the virtual conference. Please report any instances to trconference@sourceamerica.org for staff to be informed immediately.

Watch Conveniently When You Want to Watch!
All registrants will be able to access all the content on-demand for 90 days after the event. 
So, if you miss a live session, you can watch it later!

When you are ready to access the event, you can click the ‘Go to My Event’ button found either in an email or on the event website.

Select the ‘Join Now’ button when you are ready to access the content. If the session is a livestream session then a video will pop open and you will be able to view the content.

Recordings of the sessions will be recorded and will be available on the virtual platform for 90 days.

For the best experience, we suggest using a desktop or laptop computer and the Google Chrome browser. If you do not already have Chrome, you can download it for free here.

Technical support, for the event platform, will be provided by Cvent. You can access their information by clicking ‘Visit event website’ or ‘View your registration’ on the event home page. Once on the event website, click ‘contact us.’ For breakout and Zoom support, contact SourceAmerica. We recommend that you download the Zoom app to your desktop or mobile device in advance of the program’s start time to facilitate participation in breakouts.

First, try to refresh your page. Check your internet connection to ensure its stable.

Ensure you are entering the same email you registered with for the event. Check spam and junk folders for the email. The email or text should be triggered in less than a minute. If you still do not receive the verification code, contact TRConfrence@SourceAmerica.org.

*Once logged in, if you accept website cookies, you will stay logged into the event for 24 hours.

If you are in a session that is accepting Q&A, select the ‘ask a question button’ to open a text box. You can ask the question anonymously or include your name.

Click on the exhibitor’s name on the Exhibitor Page, you will have access to their exhibitor page. This page has information about the Exhibitor, ways to connect with them via social media, and ability to join their virtual booth if they have one. You can also see and files or links the Exhibitor has included.

If attendee has a virtual booth, you can click ‘Join Virtual Meeting’ and a Zoom meeting will open.

Only producing NPAs and affiliate NPAs undergoing the NPA Verification Process are eligible for Training Incentive Program (TIP) reimbursements. NPAs must attend at least four sessions for the entire session to request TIP reimbursement. Roundtable sessions are eligible as they will include training content.

Since the event is virtual, SourceAmerica will not scan badges. SourceAmerica will have a report of which session(s) and how long an individual attended. You may only request TIP reimbursement to cover conference registration fees for this 2021 virtual event.

For questions, contact FinancialAssistance@SourceAmerica.org, prior to the conference.

Click here for Program Eligibility