Authorized users are able to reset their own passwords, even when they are locked or when they have expired. The key pieces of information required are your SourceAmerica-issued username and the email address associated with your username. When your password is reset, you will receive an email containing your SourceAmerica-generated password.
If you have a customer portal contact email address, try that email address. If it doesn't work, contact your regional point-of-contact
Click on the "login" link at the top right of the page. You will be directed to a login screen.
If you entered your password incorrectly 5 or more times, your account is locked. To unlock, click the "login" link at the top right of the page; then click the "reset password" link. You will then be prompted for your username and email address. The email address must be the one associated with your Extranet account.
When your email changes, we cannot automatically send you a notice that your account has been unlocked. Contact your Regional Point of Contact to get the email address associated with your account changed. The Region will contact the Help Desk to reset your account.
SourceAmerica security policy requires that passwords be changed every 90 days.
No. The SourceAmerica Academy requires a different userid and password. Please utilize the Help at www.sourceamerica.org/academy for additional assistance with the SourceAmerica Academy.
SourceAmerica nonprofit agencies receive an ID when they are accepted into the SourceAmerica network. Additional IDs can be requested by contacting your Regional Point of Contact.
Contact your Regional Point of Contact to request an additional ID or to request access changes to an existing ID. You may use the Extranet User ID Request Form if you already have an account. The form is available in the support area of the Extranet.
Internet Explorer 8 and newer and Mozilla Firefox are recommended for Customer Portal access.
Contact your Regional Point of Contact to request access to additional Customer Portal modules. You may use the Extranet User ID Request Form. The form is available in the support area of the Extranet
Yes, however it is strongly discouraged. Your agency is not restricted to the number of accounts it can have. Furthermore, accounts and tools provided to account owners are based upon the needs of the user. Sharing account information can be problematic when passwords are changed and not communicated with the "shared" users. Additionally separate log-ins allow the system to identify when users make changes, particularly in the Customer Portal.
Several reasons apply:
The SourceAmerica Customer Portal is an easy-to-use web-based tool provided to nonprofit agencies that are members of the SourceAmerica network. The Portal is used to maintain organizational information, update regulatory requirements, find nonprofit agencies to collaborate with, find business opportunities and more.