Contact Center

For customers seeking contact center, help desk and switchboard solutions, SourceAmerica offers customer satisfaction scores and productivity levels that are unmatched within the contact center industry and is flexible for customers with geographically dispersed needs.

Contact Center

Our Contact Center services include:

  • Contact Centers
  • Help desk
  • Switchboard services
  • Disaster recovery services
  • Customer inquiries
  • Manage open cases
  • Maintain knowledge database
  • Technical support services
  • Answering services
  • Field services and logistics
  • Customer service and fulfillment
  • Customer support
  • Information lines
  • Clearinghouse operation
  • Medical transcription
  • On-site operation with agents at your site or your contractor's site
  • Off-site, facility-based full service operation including contact center technologies and secured data centers (turnkey operation)
  • Off-site, full service operation utilizing At Home agent program