Contact Center and IT Services

We’re there to answer the call

For customers seeking contact center, help desk, or switchboard solutions, SourceAmerica offers customer satisfaction scores and productivity levels that exceed industry standards, all at a competitive price.

Flexible options

The choice is yours. Choose between facility-based, full-service operations, on-site operations at your own site, or at-home agent operations.

Our contact center solutions provide:

  • Decreased operating costs and improved performance
  • Nationwide geographic coverage and staffing levels
  • Increased availability through distributed architecture and disaster recovery capabilities
  • Advanced security protection where needed

Choose SourceAmerica for:

  • Help desk services (tier 1 support)
  • Technical support services
  • Switchboard services
  • Answering services
  • Field services and logistics (dispatch)
  • Customer service and fulfillment
  • Customer support
  • Information lines
  • Clearinghouse operation
  • Outbound programs