Technical Support

SourceAmerica provides web-based tools for network members. Please review the information on this page for information about accessing these tools as well as managing IDs and passwords.

ExtranetExtranet: The SourceAmerica Extranet is provided to nonprofit agencies that are members of the SourceAmerica network. It is used to convey information, provide access to the Customer Portal and for collaboration. Use the "login" link in the header to access.

Customer PortalCustomer Portal: The Portal is used to maintain agency organizational information, update regulatory requirements, find nonprofit agencies to collaborate with, find business opportunities and more. The portal is accessed via the SourceAmerica Extranet.

SourceAmerica AcademySourceAmerica Academy: The SourceAmerica Academy site is used to register for most SourceAmerica courses. Ir requires a different userid and password from the Extranet and Customer Portal. Please utilize the Help at for additional assistance with the SourceAmerica Academy.

Access FAQs:

Who can have an ID for the SourceAmerica Extranet?
SourceAmerica nonprofit agencies receive one ID when they are accepted into the SourceAmerica network. Additional IDs can be requested by contacting your Regional Point of Contact.
How can I request a SourceAmerica Extranet ID or make changes to an existing extranet account?
Contact your Regional Point of Contact to request an additional ID or to request access changes to an existing ID. You may use the Extranet User ID Request Form if you already have an account. The form is available in the support area of the Extranet.
I have access to the SourceAmerica Customer Portal but I need additional modules. Who do I contact?
Contact your Regional Point of Contact to request access to additional Customer Portal modules. You may use the Extranet User ID Request Form. The form is available in the support area of the Extranet.
Can I share my SourceAmerica Account with others at my Agency?
No. Sharing passwords is a violation of our Terms of Use.

Browser & Other FAQs:

What browsers are supported for the SourceAmerica Extranet and the SourceAmerica Customer Portal?
Internet Explorer 8 and newer and Mozilla Firefox are recommended for Customer Portal access.
What is Internet Explorer (IE) Compatibility mode and how do I turn it off?
Internet Explorer (IE) Compatibility mode is an IE feature that allows the browser to act like an older version (currently it emulates IE7). Some newer website features will not work when compatibility mode is enabled. To turn it off:
  1. Select "Tools" from the menu bar of the IE browser. (If the menu bar does not appear, press the ALT key).
  2. Select the Compatibility View settings option.
  3. If the "Display all websites in Compatibility View" is checked, uncheck it.
  4. If the "Display intranet sites in Compatibility View" is checked, uncheck it (for SourceAmerica staff
  5. Next, click on "Close" and refresh the page.

Login & Password FAQs:

Why do I need to change my password?
Several reasons apply:
  1. Changing your password on a regular basis reduces the likelihood that your SourceAmerica password is used for multiple accounts.
  2. Passwords can be guessed over time.
  3. Passwords can be attacked with brute force. Periodic changes reduce the effectiveness of this type of attack.
  4. If someone has captured your password, then changing it takes care of that issue.
How long are passwords valid for before needing to be changed?
SourceAmerica security policy requires that passwords be changed every 90 days.
What is required to reset my password?
Authorized users are able to reset their own passwords, even when they are locked or when they have expired. You need your SourceAmerica-issued username and the email address associated with your username. When your password is reset, you will receive an email containing your SourceAmerica-generated password.
My SourceAmerica account is locked – what do I do?
If you entered your password incorrectly 5 or more times, your account is locked. To unlock, click the "login" link at the top right of the page; then click the "reset password" link. You will then be prompted for your username and email address. The email address must be the one associated with your Extranet account.
What should I do if I don't know what email address is associated with my username?
If you have a customer portal contact email address, try that email address. If it doesn't work, contact your Regional Point of Contact.
My account is locked and my email has recently changed. What do I do?
When your email changes, we cannot automatically send you a notice that your account has been unlocked. Contact your Regional Point of Contact to get the email address associated with your account changed. The Region will contact the Help Desk to reset your account.
Do I use the same ID and password for access to the SourceAmerica Academy and the SourceAmerica Extranet?
No. The SourceAmerica Academy requires a different userid and password. Please utilize the Help at for additional assistance with the SourceAmerica Academy.


Are videos on the website fully accessible?
All YouTube videos on our website are fully accessible. Vimeo videos are accessible; however, they cannot be ended with keyboard shortcuts while still playing when using Internet Explorer. Chrome does provide full keyboard accessibility with Vimeo for those not needing to use JAWS.